Mike Dunn

University of York

(October 2002 - July 2005)

South Tyneside College

(September 2000 - July 2002)

Whitburn School

(September 1995 - July 2000)

Consultant Software Developer - Retire Right

(March 2023 - Present)

• Redeveloped logic from work at Plain Savings into C#/.Net API to deploy a web-based model to sell to Financial Advisors, for the purpose of producing retirement income reports for clients.
• Developed plugins to interface between WordPress frontend and backend API.

IT Consultant - Plain Savings

(February 2022 - October 2022)

• Built tools to support internal tracking of management information to co-ordinate work and index client correspondence utilising Microsoft Office and VBA.
• Created models to plan and calculate and report on projected client retirement income.

Senior IT Support Analyst - EY

(October 2009 - September 2020)

• Supported 300+ users (onsite and remote in multiple locations), working with internal IT support and operations specialists based globally.
• Planned and implemented multiple major third-party software and environment upgrades.
• Ensured regular testing of disaster recovery contingencies, always achieving full fail-over of core business systems within recovery time objectives.
• Modernised internal tools to move away from legacy platforms and deliver security and performance enhancements utilising VB.Net and Microsoft PowerBI.
• Supported new Customer Tax Reporting teams by developing tools and processes including a custom ETL solution, data reconciliation and report production.
• Automated the production of complex mail-merges and incoming post processes using both bespoke document management tools and Microsoft Word/VBA.
• Managed a growing team of up to 4 full-time staff, providing coaching, training and support.

IT Support Analyst - EY

(October 2005 - September 2009)

• Supported around 200 users (primarily on-site and in one remote office) with general desktop support, specialist third-party applications and their interaction through Citrix XenApp.
• Enforced change management best practices in co-ordinating and delivering application updates.
• Worked with internal IT to respond to system outages, restore service and perform follow-up investigations to identify root causes.
• Supported third-party software by liaising with vendors to deliver bug-fixes and improvements.
• Maintained and enhanced toolset of internally-developed VB6 and VBA applications.
• Enhanced and maintained Classic ASP intranet site for management information.
• Performed data mining reports key to winning new client work and process improvement.

Trainee IT Technician - South Tyneside College

(July 2003 - September 2003)

• Performed data input and analysis of content for new website.
• Tested and assisted with the development of XML and SQL Server based tools to manage website content.
• Provided general IT support, asset tracking and maintenance of computers on the administrative staff network.